Jason Kerouac
Senior Problem Manager at ServiceNow
- Role
- Senior Problem Manager at ServiceNow
- Location
- Lafayette, CO, US
- LinkedIn followers
- 500 followers
About Jason Kerouac
As a Senior Staff Problem Manager at ServiceNow, I lead complex problem resolution at…
Experience
Senior Problem Manager
Jun 2021 — Present · Remote, CO, US
Drive root cause investigations and problem resolution across ServiceNow\'s commercial and regulated customer cloud environments. Partner with Development, Infrastructure, and Customer Support teams to manage known errors, minimize impact, and lead remediation efforts for security, infrastructure, and platform defects through the Escalated Problem (EPRB) and Proactive Problem Management (PPMP) programs. Ensure strategic prioritization, planning, and execution of problem resolution to optimize outcomes for the company and its customers.
Skills
- Ldap
- Lotus Notes
- Servicenow
- Lpar
- Windows Administration
- Racf
- Database Administration
- Maximo
- Ibm Aix
- Website Administration
- Unix Administration
- Security Audits
- Security
- Ibm Tivoli
- Bmc Remedy
- Databases
- Linux
- Linux System Administration
- Active Directory
- Unix
- As400 Administration
- Shell Scripting
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