Jason Kapel
- Role
- Director of Cx - Insights & Reporting at Prudential Financial
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jason Kapel
I have the experience and passion to lead efforts and drive change in all areas of…
Experience
Director of Cx - Insights & Reporting
Mar 2020 — Present
Focused on bringing together and evolving VOC reporting for Prudential\'s US Businesses. Lead team that identifies and prioritizes actionable insights for business partners (using text analytics and other feedback data), reports on KPI and key driver trending to key partners and senior leadership, and co-manages Customer Feedback Management platform for the organization.
Skills
- Project Management
- Integrated Marketing
- Strategic Planning
- Customer Relationship Management (Crm)
- Management
- Health Insurance
- Account Management
- Marketing Management
- Direct Marketing
- Customer Retention
- Strategy
- Customer Engagement
- Product Marketing
- Marketing
- Marketing Strategy
- Medicare
- Email Marketing
- Crm
- Cross-Functional Team Leadership
- Customer Experience
- Direct Mail
- Marketing Communications
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