Jason Wicklund
Director of Project and Process Management @WHSmith North America
Signup · Get unlimited contacts
WORK HISTORY
Director of Project and Process Management @WHSmith North America
Las Vegas, NV, US
Responsible for leading strategic projects and process improvement initiatives across WHSmith North American operations. Oversees project intake, prioritization, and execution in alignment with corporate objectives. Develops and maintains scalable process frameworks, standard operating procedures, and KPI tracking systems to drive operational consistency and store-level performance.Works cross-functionally with retail, operations, HR, and finance teams to identify inefficiencies, implement best practices, and support data-driven decision-making. Supports the evolution of the PMO structure, moving from a supportive to a controlling model over time, and contributes to long-term business transformation efforts.
EDUCATION
Advanced Leadership and Management
Military and Strategic Leadership
Community College of the Air Force
Associate's degree, Air Transportation
Senior Logistics Planner Course JOPES
Logistics, Materials, and Supply Chain Management
Aircraft Cargo Load Planning Course
Logistics, Materials, and Supply Chain Management
Interagency Management Course
Military and Strategic Leadership
The University of Arizona Global Campus
Bachelor of Arts - BA, Operations Management
Lean Awareness Course
Business Administration, Management and Operations
ABOUT JASON WICKLUND
Director with 20+ years of driving enterprise-wide process improvement, operational excellence, and organizational transformation.At Williams-Sonoma, I led the development of the Care Center’s first PMO governance structure, delivering 95% of projects on time and exceeding expectations on 85% of initiatives. By embedding AI-driven automation, streamlined governance processes, and strategic reporting, I helped reduce customer accommodations by $14.4M, customer contacts by 21%, and return rates by 17%.With PMP®, ACP®, and Six Sigma Black Belt certifications, I blend Agile methodologies, Lean principles, and structured project management to drive measurable outcomes across cross-functional environments. I have a proven track record of financial impact (>$10M annual recovery), workforce optimization, change enablement, and strategic planning.I am passionate about building scalable solutions, mentoring emerging leaders, and transforming operational strategies into high-performing, customer-centric ecosystems.Skilled in PMO governance, enterprise project management, process optimization, portfolio management, throughput analysis, AI process automation, KPI development, and operational excellence across fast-paced environments. Additional expertise includes cross-functional leadership, stakeholder engagement, Agile transformation, and strategic workforce development.Always open to meaningful conversations about the future of PMO leadership, operational innovation, and business transformation.Experienced in PMO leadership, strategic program delivery, and enterprise process improvement. I’ve managed remote project teams, led AI implementation efforts, and supported business transformation across logistics, operations, and customer experience.Core Competencies: PMO Governance, Portfolio Management, Process Optimization, Agile Transformation, AI Process Automation, Throughput Analysis, Program Management, Operational Excellence, KPI Reporting, Cross-Functional Leadership, Change Enablement, Strategic Workforce Development, Stakeholder Engagement
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.