Jason Jagdeo
IT Consultant at Corban PC
- Role
- National Tech Support Specialist at CDK Global
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jason Jagdeo
IT specialist with 16+ years of professional experience in network administration…
Experience
National Tech Support Specialist
May 2014 — Present · Huntersville, NC, US
Level 3 Support representative managing cases from over active clients nationwide.Composed Technical Documents for Application functionality and troubleshooting.Train and mentor Support Associates on product releases and sprints.Interface with R&D, identifying critical issues and potential solutions.Create statements and queries in Microsoft SQL for troubleshooting data issues.Experience with PostgreSQL to identify and resolve client issues.Create Product Change Requests and Defects using Mantis Bug Tracker.
Education
Bloomfield College
CCNA
2015 — 2016
Computer Career Center
Help Desk Specialist
2000 — 2001
Skills
- Project Management
- Network Administration
- Troubleshooting
- Html
- Management
- Cisco Ios
- Cabling
- Business Analysis
- Postgresql
- Ubuntu
- Ubiquiti Networks
- Integration
- Cisco Routers
- Networking
- Servers
- Mysql
- Customer Service
- Microsoft Office
- Sql
- Aruba Wireless
- Windows Server
- Cisco Technologies
- Microsoft Sql Server
- Wordpress
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