Jason I.

WORK HISTORY

EDUCATION

ABOUT JASON I.

ServiceNow Certified System Administrator and U.S. Army Veteran with over five years of experience in providing technical support and cybersecurity solutions in various contexts. I currently work at HCA, a leading provider of healthcare services operating a network of hospitals and various ambulatory care facilities.At HCA, in my role as an ITSM Process Analyst, I assist users across the entire organization with Configuration Management Database (CMDB) governance. I help guide users through the Common Services Data Model (CSDM) process while also helping with the development and improvement of processes implemented by the Service Management Organization (SMO). Prior to joining HCA, I worked at Revance where I provided Tier 1 and Tier 2 Help Desk support to over 100 end users per month, utilizing the ServiceNow platform and Microsoft cloud products such as Azure, Intune, and Exchange. I also troubleshoot hardware problems, install software applications, and assist with cybersecurity awareness and reporting. Previously, I served as a Sergeant and an Information Technology Specialist in the 101st Airborne Division, where I was the shift leader for the Division Help Desk, supporting over 100 users in a deployed environment. I also utilized Active Directory to manage permissions and access to network resources, and ensured users were current on mandatory training and compliance. During my military service, I was named the Distinguished Honor Graduate of the Information Technology Specialist course, and earned the Air Assault Qualification Badge. Additionally, I participated in a Career Skills Program with Headliner.app, a software development company, where I gained experience in customer support, lead generation, and web development using HTML5, JavaScript, and CSS3. I have a passion for learning new technologies and enhancing my skills, as evidenced by my various certifications, such as Programming in HTML5 with JavaScript and CSS3, and CompTIA Security+ certificate. I also have a background in business administration and civil service, which gives me a broad perspective and a strong work ethic. My goal is to leverage my technical and interpersonal abilities to deliver high-quality service and solutions to HCA and its customers.