Jason Huang

Experience

1. Engagement Manager

   Scale AI

   Mar 2022 — Present

   Directed and managed 4 teams of Ops Associates to produce high-quality machine learning data in the content and language space including text-to-speech audio evaluation, search term to product relevance labeling, sensitive content moderation, and AI prompt response evaluations (combined $9M ARR) Served as direct point of contact with clients and led 3 successful customer business reviews while collaborating on data quality and delivery challenges resulting in high customer satisfaction and sentiment scores (CSAT 95+%) Improved data quality from ~75% to >95% accuracy for a $1.2 M ARR search relevance project with grocery delivery client by developing SQL-based analytics to identify low quality data and direct tasker training materials Managed testing pipeline for +20 languages for a $1M ARR text-to-speech audio evaluation project with a large tech client while tackling tight turnaround requirements and pushing data quality initiatives on subjective testing

Skills

• Teaching
• Powerpoint
• Public Speaking
• Higher Education
• Microsoft Word
• Microsoft Office
• Training
• Research
• Editing
• Microsoft Excel