Jason Helling

About Jason Helling

Successful health care leader with over 20 years of experience in both clinical and leadership roles, clinical operations, strategic planning, and process improvement. A relationship-based leader and skilled communicator who engages teams to achieve results by aligning our work with the organization’s mission, vision and values while keeping the focus on continuously improving the care and service for patients and families.

Experience

1. Director of Care Delivery Experience

   HealthPartners

   Jun 2019 — Present · Minneapolis, MN, US

   Design and drive service excellence initiatives across the organization. Create, monitor and implement a seamless guest experience program to serve as a catalyst for cultural transformation. Provide leadership, expertise, facilitation and coordination for service excellence activities. Oversee and lead the development and planning, organizing, coordination, implementation, management and measurement of all customer service initiatives through the system and work closely with the management teams across the organization to identify and remove barriers to service for both internal and external audiences. Develop and implement plans to eliminate those barriers and identify opportunities for improved services to ultimately provide exceptional service for patients, visitors and guests.

Education

• University of Minnesota

  Master's degree, Health/Health Care Administration/Management

  2001 — 2004

• Gustavus Adolphus College

  Bachelor of Arts (BA), Biology

  1988 — 1992

• University of Minnesota

  Bachelor of Science (BS), Physical Therapy

  1992 — 1994

Skills

• Hospitals
• Leadership
• Orthopedic
• Rehabilitation
• Healthcare Information Technology
• Patient Safety
• Healthcare
• Employee Engagement
• Inpatient
• Healthcare Information Technology (Hit)
• Healthcare Management
• Physical Therapy
• Orthopedics
• Clinical Research
• Pediatrics
• Sports Medicine
• Emr
• Acute Care