Jason Hamilton
Incident Management Manager at Insight Global
- Role
- Incident Management Manager at Insight Global
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jason Hamilton
Seeking a career of Management in Information Technology with an ITIL framework. My experience in team management, decision-making, delegation, planning, problem solving, and customer service will be a great asset to any organization.
Experience
Incident Management Manager
Jul 2022 — Present · Dunwoody, GA, US
Respond to and investigate all unplanned IT-related incidents- Facilitate meetings with all staff members that are involved with the incidents- Notification to the executives of the incident and how it is impacting the business- Provide a root-caused analyst report to the senior IT managers and executives- Create a ServiceNow incident case with all the information related to each incident- Construct new policies and procedures for incident management.
Education
ITT Technical Institute-Atlanta
Associates, Computer Networking Systems, 3.2
2008 — 2010
Banneker High School
Diploma, General Education
2000 — 2002
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