Jason Fernandes
Client Relations | Customer Service Excellence | CRM | B2B Onboarding | Remote & International Role Ready
- Role
- Customer Service Representative at Concentrix
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jason Fernandes
I help organizations improve customer retention, strengthen enterprise relationships, and…
Experience
Customer Service Representative
Jan 2025 — Present · Mumbai, IN
Provide multichannel customer support to ensure timely and effective resolution of member queries related to healthcare plans,appointments, and claims.Delivered prompt resolutions to inquiries and complaints by maintaining accurate logs using Genesys and Maestro, improving customersatisfaction.Met and exceeded performance benchmarks for quality, efficiency, and customer experience, achieving an 80% satisfaction rate.Assisted UnitedHealthCare members with plan benefits, balances, and appointment scheduling, reducing average handling time per query.
Skills
- Market Research
- Apparel
- Store Management
- Inventory Management
- Marketing Communications
- Styling
- Event Management
- Business Development
- Management
- Operations Management
- Retail
- Marketing
- Loss Prevention
- Microsoft Office
- Visual Merchandising
- Customer Service
- Team Management
- New Business Development
- Merchandising
- Business Strategy
- Marketing Strategy
- Strategic Planning
- Negotiation
- Fashion
- Microsoft Excel
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