Jason Ferguson

Hpc District Service Manager @Hewlett Packard Enterprise

Albuquerque, NM, US

Directed and monitored operational activities of field teams across multiple sites, ensuring seamless service delivery and compliance with SLAs.• Led and coordinated responses to customer escalations, resolving technical, process, and material issues to maintain high levels of customer satisfaction.• Provided strategic guidance on process enhancements, driving changes that align with business tactics and operational efficiency.• Ensured full understanding and adherence to service contracts, effectively managing SLA achievements and addressing any gaps proactively.• Monitored and managed key performance indicators, consistently meeting business and operational targets across all sites.• Established and maintained strong collaborative relationships with customers and sales account teams, enhancing service delivery and customer satisfaction.• Regularly visited field sites (approximately 25% travel) to support teams and strengthen customer relationships.• Managed a diverse team of 10-25 technical staff across multiple locations, providing coaching, leadership, and administrative oversight.• Recruited, mentored, and developed team members, ensuring the team’s growth and readiness for future challenges.• Provided routine status updates to the Services Geo Lead (Director), ensuring transparency and alignment with organizational goals.

New Mexico State University

Computer and Information Systems

Central New Mexico Community College

Associate of Science - AS, Computer Information Systems Cyber Security