Jason Evans
Vice President, Insurance Operations @My Mutual Insurance
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WORK HISTORY
Vice President, Insurance Operations @My Mutual Insurance
Provide strategic leadership and guidance to the President & CEO, Board, and leadership team to inform decision making and long-term planning.• Lead and oversee all core insurance operations, including underwriting, claims, and product delivery, ensuring effective governance, compliance, and service excellence.• Develop and maintain underwriting frameworks and portfolio performance measures which balance risk selection, profitability, and mutual value.• Guide product development and implementation to ensure offerings remain competitive, compliant, and responsive to policyholder and market needs.• Oversee claims strategy and operations, ensuring timely, fair, and empathetic resolution consistent with My Mutual’s values.• Drive process excellence and workflow optimization across policy administration, operational systems, and service delivery.• Embed operational risk controls and quality assurance into all core processes to ensure consistency, compliance, and financial sustainability.• Collaborate closely with Growth, Technology, Finance, and Reinsurance partners to align processes, data, and experience across the organization.• Enhance broker and policyholder experience by simplifying interactions, streamlining workflows, and promoting transparency.• Lead through key functional leads and subject matter experts across underwriting, claims, and operations to achieve shared goals and continuous improvement.• Champion culture, innovation, and purpose by fostering collaboration, accountability, and trust across all teams.• Support organizational initiatives beyond insurance operations, contributing to strategic planning, leadership development, and organizational success.• Mode integrity, empathy, and respect in all leadership interactions, promoting psychological safety and a people first culture.• Perform other related duties or special project as assigned to support organizational goals and strategic priorities.
EDUCATION
University of Saskatchewan
Bachelor's degree, Leisure and Sport Management
Insurance Institute of Canada
Chartered Insurance Professional
Insurance Institute of Canada
Fellow Chartered Insurance Professional
ABOUT JASON EVANS
As an accomplished Vice President, Insurance Operations at My Mutual Insurance Company, I bring over 13 years of experience in leadership, claims management, and customer experience strategy. I am proud to be a key member of the strategic leadership team, where I contribute valuable insights and drive the company’s overall direction. My expertise spans overseeing the execution of Claims customer experience strategies and the Underwriting operations, empowering teams to deliver exceptional service, and optimizing operations for greater efficiency. A key part of my success is building and maintaining strong relationships with brokers, vendors, and partners, while promoting a strong company culture as a passionate brand ambassador.
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