Jason Doran
IT Service Manager @Veco
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WORK HISTORY
IT Service Manager @Veco
ABOUT JASON DORAN
With over a decade of experience, I led IT service and support delivery at AQA, ensuring seamless operations for a workforce of 2,200 across multiple sites. Passionate about service excellence and process improvements, I contributed to a culture of efficiency, governance, and innovation. My expertise in Service management, Support Provision, asset and inventory management enabled our team to leverage technology for impactful outcomes aligned with organizational goals. At AQA, I managed a team delivering 1st to 3rd line ITIL Based support services. I oversaw a substantial annual budget for end-user computing, Software licensing and telephony. My focus included Supplier management, Support provision, hardware, software, and configuration management, where collaboration and communication drove significant enhancements in service delivery. As a team, our work empowered internal customers with reliable and efficient IT solutions.
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