Jason Donnay
VP of Sales | B2B SaaS Solutions | Driving 20%+ Efficiency Gains | Let\'s Connect
- Role
- Vice President of Sales & Customer Success at Digitalized Software
- Location
- Hutchinson, MN, US
- LinkedIn followers
- 500 followers
About Jason Donnay
I help organizations transform how they manage inbound mail and packages, freeing people…
Experience
Vice President of Sales & Customer Success
Jan 2022 — Present · Hutchinson, MN, US
Digitalized Software, a Krengeltech company, delivers Received Digital, a SaaS platform that transforms how universities, corporations, government agencies, and military installations manage inbound mail and packages. Our mission is simple: free people from manual, time-consuming processes so they can focus on higher-value work.I lead the unified sales and customer success function across both Received Digital and ConnectSuite, a model I deliberately architected to eliminate the traditional handoff gap between selling and serving. Implementation credibility, client outcomes, and long-term partnership are embedded from first contact through the full customer lifecycle.The results speak to what a retention-first approach produces: 95% client retention across a base that grew from 200 to 3,500+ accounts in five years. Clients don\'t stay because of contracts. They stay because the platform delivers measurable operational ROI, reducing daily processing time by 50%+, saving in annual labor costs, and replacing manual workflows with automated, accountable systems their teams actually trust.I lead a team built around the same philosophy: seek to understand, not be understood. Build people before building business. And apply the 1% rule, because consistent, incremental improvement compounds into outcomes that dramatic shortcuts never produce.
Education
Western Governors University
Bachelor of Science, Business Management
2019 — 2023
Ridgewater College
Computer/Information Technology Administration and Management
2009 — 2010
Skills
- Strategic Planning
- Management
- Technical Support
- Internet
- Windows 7
- Project Management
- Network Administration
- Technical Leadership
- Customer Support
- Windows Xp
- Microsoft Office
- Networking
- Customer Satisfaction
- Computer Hardware
- Customer Service
- Operating Systems
- Internet Services
- Windows
- Wireless Networking
- Troubleshooting
- Technical Documentation
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