Jason Dempsey
Quality & Product Engineering | Test Team & Release Management | HW/SW/FW/E2E Test Strategy & Enhancements | Customer Success
- Role
- Customer Operations Manager at Toolkit3d
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Jason Dempsey
Skills and Tools: • 20+ years of quality engineering experience - 16+ years in a leadership/management role• Software used: Jira expert, Confluence expert, GitLab, ALM, Test Rail expert, MSFT WHQL, Apple xCode, Python, javascript, HTML, CSS, Jenkins, Teamviewer.• Test Frameworks: Selenium IDE, Testproject, Katalon, JMeter, Cypress, K6, Postman/Newman.• Highly trained in Agile/Scrum development environments, Release Management, and Customer Success. • Mid-Size team management experience (5-15 engineers)• Technical Writing – SOP’s, QA Test Scripts, Issue Logging, How To Guides.• Highly experienced collaborating with worldwide engineering teams, ODMs, and external vendors.• 12+ years experience in 3rd level support - On site, over the phone, and remote support and troubleshootingI have always had a passion for the advancement of technology, but more importantly, how I can make the products I am working on better. Whether it be working as a QA tester, a technical lead, or a product engineer, I am consumed with how the product(s) I am working on, not only work the way I want, but also how I would want a customer to interact with them and enjoy their experience. With over 20 years of experience in the fields of HW and SW quality engineering, depot technical support, product engineering, and team supervision, I bring a wealth of quality knowledge to any environment. Products that I have worked on and improved include; Micro Center’s in home PC brand Power Spec, Symantec Internet Security, MSFT Office, HP All in Ones, HP Immersive Computing division, 3D Print, Digital Manufacturing, HP Fitstation, Inseego Mange SaaS product line, Inseego Vision fleet management. Like most in the field, I always welcome a challenge, even if starting from a zero knowledge base point. I believe that “no” or “I don’t know” is never an answer in the technology field. Each new challenge is fun and exciting, and I welcome new experiences and sharing my new-found knowledge with colleagues.
Experience
Customer Operations Manager
Jun 2024 — Present
Education
University of Phoenix
Associate of Arts (AA), Information Technology
2007 — 2009
Adrian Wilcox High School
High School
2000 — 2004
Columbia Southern University
Bachelor of Science (BS), Information Technology
2010 — 2012
Skills
- Software Development
- Microsoft Office
- Hp
- Agile Methodologies
- Team Building
- Management
- Team Leadership
- Computer Hardware
- Leadership
- Program Management
- Hardware
- Problem Solving
- Hp Products
- Module Development
- Troubleshooting
- Testing
- Integration
- Software Installation
- Quality Assurance
- Process Improvement
- Software Documentation
- Firmware Integration
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.