Jason Webber

About Jason Webber

A results-driven professional with a proven track record in crafting and executing…

Experience

1. Solutions Manager, Cloud Resell and Managed Services

   Redapt, Inc.

   Aug 2018 — Present · Woodinville, WA, US

   As the Solutions Manager, Cloud Resell and Managed Services at Redapt, I acted as the critical liaison between our sales and operations departments, directly managing the operational aspects of the practice. I provided comprehensive presales assistance, guiding clients from initial discovery through contract negotiations. My expertise extended to the seamless onboarding of new customers, encompassing process creation, maintenance, and execution. I was responsible for the direct supervision of our cloud engineering and program management teams, as well as nurturing strategic relationships with prominent cloud partners like Microsoft, AWS, Google, TD Synnex, and Ingram Micro.A core component of my role involved partnering with cross-functional teams to define and enhance operational processes, both internal and customer-facing. I maintained meticulous records, provided essential documentation, and actively participated in our annual SOC2 and compliance audits.I collaborated with sales teams to streamline proposal development and managed the intricacies of evolving pricing models for our cloud resell and managed services offerings. My team delivered critical services including sales project management, comprehensive managed services, cloud cost optimization (FinOps), 24x7 technical support, and monthly billing for a portfolio exceeding 100 cloud resell customers, providing an average recurring revenue of $5 million.Beyond operational oversight, I was dedicated to mentoring and coaching team members on best practices for service delivery, driving expansion within existing client accounts, and cultivating professional growth across the practice. I conducted regular performance evaluations, offering feedback and identifying opportunities for continuous development. My charter for the team contained two ideas: delight our customers and resolve issues quickly.

Education

• San Francisco State University

  Bachelor's degree, Psychology

Skills

• Business Process
• Microsoft Word
• Team Leadership
• Time Management
• Microsoft Csp
• Customer Satisfaction
• Training
• Leadership
• Coaching
• Program Development
• Management
• Team Building
• Sales Operations
• Customer Retention
• Direct Sales
• Customer Service
• Solution Selling
• Problem Solving
• Continuous Improvement
• Business Relationship Management
• Communication
• Strategic Planning
• Account Management
• Change Management
• Customer Relationship Management (Crm)
• Business Strategy
• Business Development
• Cloud Computing
• Microsoft Office
• Sales
• Cross-Functional Team Leadership
• English
• Sales Process
• Business Analysis
• Enterprise Software
• Sales Management
• Microsoft Excel
• Marketing
• Business Process Improvement
• Strategy