Jason Walker
Customer Experience Director | Project & Program Management (PMP) | CX, Customer Success & Operations | SaaS, ERP, CRM, Digital Transformation | NPS, Retention, Churn Reduction, Revenue Growth
- Role
- Strategic Advisor at The Joint Chiropractic
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
About Jason Walker
Customer Experience Director | PMO, Project, Program & Operations Leader with 10+ years of experience delivering enterprise-scale digital transformation across SaaS, ERP, and CRM environments. PMP-certified with a Master’s in Management Information Systems, specializing in Project Management, Program Management, PMO leadership, Portfolio Management, and Enterprise Delivery.Proven leader of end-to-end transformation programs, managing multimillion-dollar portfolios and driving predictable delivery through governance, roadmap planning, risk and dependency management, change management, and executive reporting. Deep experience in customer journey mapping, voice-of-the-customer (VoC), CX analytics, and insights-driven execution—leveraging platforms such as Salesforce, ServiceNow, Oracle, SAP, Workday, JIRA, Qualtrics, PeopleSoft, and related enterprise systems. Key outcomes include 50+ point NPS improvement, 20% churn reduction, increased adoption, revenue retention, and operational efficiency.Operating at the intersection of Customer Experience (CX), Customer Success, Enterprise PMO, and Operations, I partner with executive leadership to translate strategy into customer-centric roadmaps. Known for aligning cross-functional stakeholders across IT, Product, Finance, and Operations, I build high-performing delivery teams using Agile / Hybrid delivery models, data-driven analytics, and customer-informed execution. I help organizations optimize the end-to-end customer journey, scale transformation initiatives, and deliver sustainable, world-class experiences.
Experience
Strategic Advisor
Jan 2015 — Present · US
Doing business on behalf of ConnWalk Corporation• Contributed to the successful transition of a chiropractic franchise from a private startup to a publicly traded company.• Provided strategic oversight for four Texas clinics, guiding operational improvements and growth initiatives.• Increased national brand visibility by 25% through strategic marketing initiatives across chiropractic franchises.• Delivered in-depth analytics on customer retention and engagement, informing executive decision-making.• Advised on client-focused marketing campaigns that significantly improved customer loyalty and retention.
Education
Kansas State University
Bachelor of Science - BS, Management Information Systems and Human Resource Management
1994 — 1998
Friends University
Master of Science - MS, Management Information System
2002 — 2004
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