Jason Cristofano
Director, Client Experience @ADP
Naugatuck, CT, US
EMAILS
j••••••••@adp.com
MOBILE NUMBERS
+12•••••••19
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WORK HISTORY
Jan 2018 — Present
Director, Client Experience @ADP
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EDUCATION
2000 — 2003
Southern Connecticut State University
Management Information Systems, Business Administration and Management, General
SKILLS
Customer Relationship Management (Crm)MentoringSocial NetworkingRecruitingProgram ManagementChange ManagementClient ExperienceCustomer RetentionCustomer ServiceVoice of the CustomerTrainingCall CentersText AnalyticsSpeech AnalyticsCross-Functional Team LeadershipProcess ImprovementVendor ManagementCall CenterNet Promoter ScoreWorkforce ManagementTeam BuildingTableauAnalyticsCrmHuman ResourcesProject ManagementCustomer ExperienceNice Call RecordingBusiness Process ImprovementData VisualizationEmployee BenefitsData AnalysisContact CentersPayroll
ABOUT JASON CRISTOFANO
Client experience professional with an expertise in Voice of the Customer. Currently focused on using text and speech analytics to transform our client’s voice into actionable insights. Continuously sharing insights with the proper stakeholders to drive process and product improvements. Specialties: Voice of the Customer, speech analytics, text analytics, program management, client experience
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