Jason Cox

Vice President Director of Fixed Operations @Friendship Automotive Enterprises

Bristol, TN, US

As Fixed Operations Director, I oversee the full spectrum of 16 service and parts departments — driving profitability, efficiency, and customer satisfaction across all departments. My role focuses on maximizing performance through process improvement, technician productivity, and exceptional customer experience.I lead and develop high-performing teams by setting clear goals, implementing data-driven strategies, and fostering a culture of accountability and growth. From service lane optimization to inventory management and warranty administration, I ensure each department operates at peak efficiency while delivering measurable results to the bottom line.Key areas of expertise include:Service & Parts Department ProfitabilityTechnician Recruitment, Retention & TrainingCSI Improvement & Customer Retention ProgramsWarranty Compliance & Process ControlPerformance Metrics & ReportingLeadership Development & Operational StrategyI’m passionate about transforming fixed operations into a true profit center — aligning people, processes, and performance to deliver exceptional results for both customers and the company.

East Carolina University

Bachelor of Science (B.S.), Communication and Media Studies