Jason Cipparone

Inside Sales | Account Executive | Proven Record of Exceeding Sales Quotas |Customer Service | Boost Customer Experience & Increase Customer Satisfaction Levels

Role
Business Development & Customer Support Representative Lead at Gators Dockside
Location
Sanford, FL, US
LinkedIn followers
500 followers

About Jason Cipparone

Motivated, personable business professional experienced working in fast-paced…

Experience

  1. Business Development & Customer Support Representative Lead

    Gators Dockside

    Aug 2018 — Present · Longwood, FL, US

    Created new ideas and strategies to implement into the restaurant to increase total sales• Handled incoming/outgoing calls, text messages, emails, chat boxes etc; of upset customers to think outside the box that provided them a solution to why to come back.• Built rapport with potential clients quickly, matched their personalities, and was empathic with their situation by resolving it and exceed their expectations• Built a Customer Support Team from just me to having a team of 8 working, which led to a 89% customer satisfaction rate from a 71% over 18 months• Created new ideas and strategies to implement into the restaurant to increase total salesHandled incoming/outgoing calls, text messages, emails, chat boxes etc; of upset customers to think outside the box that provided them a solution to why to come back.Built rapport with potential clients quickly, matched their personalities, and was empathic with their situation by resolving it and exceed their expectationsBuilt a Customer Support Team from just me to having a team of 8 working, which led to a 89% customer satisfaction rate from a 71% over 18 months

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Jason Cipparone — Business Development & Customer Support Representative Lead at Gators Dockside in Sanford, FL, US | Unifers