Jason Chapman

About Jason Chapman

Dynamic operations and technology senior leader with proven success in developing and leading large teams, projects and enterprise-level initiatives. Expert in developing practical strategies, motivating people and building teams and processes for maximum effectiveness. Data- and Analytics-driven decision maker. Years of success in the eCommerce and Data Processing/Mailing industries. Consistent record of improving operational efficiencies and quality control. Several examples of department turnarounds. Passionate about people and process.

Experience

1. Vice President of Technology and Data Center Operations

   Data-Mail

   Jan 2022 — Present · Newington, CT, US

   In January 2022, I was promoted to Vice President and increased my scope of responsibilities to include IT.Network Solutions and Security- Currently running an infrastructure of 119 VMs and 120 TB total storage on HP Hyperconverge technology. Responsible for the planning, engineering, and the operations of the Data-Mail network, across multiple locations and businesses- Running new implementations of Tenable SC and the focus on patching has reduced open vulnerabilities from to ~150- Implemented Varonis network monitoring and added a machine learning kill script- Implemented first true Disaster Recovery solution, using VMWare Site Recovery Manager to immediately failover to redundant location- Transformed our IT culture to one of Customer Service and this was built into our recruiting strategies. Our new culture significantly improved collaboration across teams which led to improved architectural decisions and implementations- Implemened Desktop Support ticketing system, replacing a manual Access database. Crafted business priority categories and SLAs that the team meets 95% of the time- Replaced older Symantec end point protection with Sophos EDR solution- Consistently pass in excess of 20 customer audits and clean SOC2 certifications annually.Application Development- Manage a staff of 15 devs, analysts, and support staff that support over a hundred proprietary applications and utilities- Migrated away from waterfall to “Agile-lite” philosophy, with a focus on releasing frequent, iterative value to the business. Initial focus was around bug remediation and user training, which reduced overall support tickets by 25%- Have created a more tightly integrated partnership with the business by proactively providing status in quarterly reviews and working closely with them to prioritize what is most critical- Implemented internal AI on an open source LLM to supplement quality control across customer proofs and as a tool for developers.

Education

• Trinity College-Hartford

  Psychology and Religion, Psychology

  1995 — 1999

Skills

• Marketing Strategy
• E-Commerce
• Email Marketing
• Variable Data Printing
• Operations Management
• Digital Printing
• Cataloging
• Multi-Channel Marketing
• Direct Marketing
• Direct Mail
• Database Marketing