Jason Chaplin
- Role
- Fleet Roadside Assistance (Fra) Manager at Master Fleet National
- Location
- Green Bay, WI, US
- LinkedIn followers
- 500 followers
About Jason Chaplin
A proven leader with over 15 years of expertise in: Servant Leadership, Strategy…
Experience
Fleet Roadside Assistance (Fra) Manager
Nov 2010 — Present
Lead the startup of a new business division within the company. Key areas of responsibility: • Managed Customer Relations and sold additional business • Designed the operational process within the system to meet the needs of the department and customer • Built and maintained the KPI’s and Performance Metrics for the department • Built a culture based on servant leadership and continued to exceed goals set • Managed direct customer relations and help to land new opportunities • Performed annual reviews along with quarterly business partnerships • Built budget goals for the department and set KPI’s and action plans to reach them
Skills
- Transportation Management
- Business Development
- Business Planning
- Pricing
- Container
- Logistics
- Trucking
- Transportation
- Customer Service
- Freight
- Purchasing
- Proje
- Performance Metrics
- Microsoft Outlook
- Shipping
- Microsoft Excel
- Negotiation
- Business Process Improvement
- Microsoft Powerpoint
- Fleet Management
- Root Cause Analysis
- Military
- Key Performance Indicators
- Flatbed
- Truckload
- Budgeting
- Root Cause Problem Solving
- Leadership
- Microsoft Office
- 3pl
- Operations Management
- Truck
- Supply Chain Management
- Management
- Dot Regulations
- Account Management
- Ltl
- Team Building
- Continuous Improvement
- Process Improvement
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