Jason Bushnell

Systems Analyst 3 @City of Surrey

New Westminster, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2021 — Present

Systems Analyst 3 @City of Surrey

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Surrey, BC, CA

Primary focus: How we as a city engage in meetings, meeting rooms, and virtual workplaces. We review, analyze, and evaluate user needs to create systems solutions that support overall business strategies. Implement, maintain and evolve these solutions based on customer needs, new technologies, and an ever-evolving workplace.

EDUCATION

N/A

The Knowledge Academy

ITIL® 4 Specialist: Monitor, Support and Fulfil, Information Technology

2015 — 2017

City of Surrey

Emerging leaders Program, Leadership

2001 — 2004

OUC

Psychology

N/A

The Knowledge Academy

ITIL® 4 Foundation Certificate in IT Service Management, Computer/Information Technology Administration and Management

2010 — 2010

Service management arts

ITIL Foundations

N/A

Scrum Alliance, Inc.

Certified ScrumMaster, Project Management

SKILLS

Project ManagementPmpBusiness Process ImprovementIT ManagementIT Service ManagementSoftware DocumentationChange ManagementIntegrationProcess ImprovementTechnical SupportBusiness AnalysisTeam LeadershipProject PlanningVendor ManagementIT StrategyItil

ABOUT JASON BUSHNELL

As a seasoned Systems Analyst with over a decade of experience in public sector IT, I specialize in designing and implementing user-centric digital workplace solutions that align with organizational goals and privacy regulations. At the City of Surrey, I lead initiatives that enhance collaboration, streamline meeting room technologies, and support hybrid work environments.My background spans technical support, project management, and network infrastructure, giving me a holistic view of IT operations. I’m passionate about process improvement, stakeholder engagement, and leveraging technology to solve real-world problems.I hold an ITIL Foundation certification (currently working on the Practice manager certification) and thrive in environments where innovation meets public service. Whether it’s optimizing virtual workplaces or supporting enterprise systems, I bring a proactive, people-first approach to every challenges improvement that helps the most people.Core Competencies:Systems Analysis & DesignDigital Workplace StrategyITIL Framework & Service ManagementPublic Sector IT ComplianceStakeholder EngagementTechnical Support & TroubleshootingProject Coordination & Implementation

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Jason Bushnell — Systems Analyst 3 at City of Surrey in New Westminster, BC, CA | Unifers