Jason Bushnell
Systems Analyst 3 @City of Surrey
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WORK HISTORY
Systems Analyst 3 @City of Surrey
Surrey, BC, CA
Primary focus: How we as a city engage in meetings, meeting rooms, and virtual workplaces. We review, analyze, and evaluate user needs to create systems solutions that support overall business strategies. Implement, maintain and evolve these solutions based on customer needs, new technologies, and an ever-evolving workplace.
EDUCATION
The Knowledge Academy
ITIL® 4 Specialist: Monitor, Support and Fulfil, Information Technology
City of Surrey
Emerging leaders Program, Leadership
OUC
Psychology
The Knowledge Academy
ITIL® 4 Foundation Certificate in IT Service Management, Computer/Information Technology Administration and Management
Service management arts
ITIL Foundations
Scrum Alliance, Inc.
Certified ScrumMaster, Project Management
SKILLS
ABOUT JASON BUSHNELL
As a seasoned Systems Analyst with over a decade of experience in public sector IT, I specialize in designing and implementing user-centric digital workplace solutions that align with organizational goals and privacy regulations. At the City of Surrey, I lead initiatives that enhance collaboration, streamline meeting room technologies, and support hybrid work environments.My background spans technical support, project management, and network infrastructure, giving me a holistic view of IT operations. I’m passionate about process improvement, stakeholder engagement, and leveraging technology to solve real-world problems.I hold an ITIL Foundation certification (currently working on the Practice manager certification) and thrive in environments where innovation meets public service. Whether it’s optimizing virtual workplaces or supporting enterprise systems, I bring a proactive, people-first approach to every challenges improvement that helps the most people.Core Competencies:Systems Analysis & DesignDigital Workplace StrategyITIL Framework & Service ManagementPublic Sector IT ComplianceStakeholder EngagementTechnical Support & TroubleshootingProject Coordination & Implementation
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