Jason Brod
Warranty Jdlink Administrator @Doggett Equipment Services Group
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WORK HISTORY
Warranty Jdlink Administrator @Doggett Equipment Services Group
Houston, TX, US
File warranty claims through John Deere, Morbark, Atlas Copco/Dynapac, Trail King, Harlo, JRB, & other miscellaneous vendors-Manage the warranty for 17 locations in Texas and Louisiana-Maintain a knowledge of the warranty policies of various vendors-Respond to questions from customers and co-workers regarding warranties-Manage technical inquiries between John Deere and the dealership-Manage inventory of defective parts for manufacturer recalls/queries-Maintain various software applications used by the dealership-Contact customers and make arrangements to perform recalls-Monitor account receivables from vendors-Train customers on the aspects of the JDLink telematics solution by John Deere-Manage the transition of JDLink equipment from the dealership to the customer and vice versa-Implementation and maintenance of Product Support documents through our GreenOrbit Knowledge Management System
EDUCATION
Sam Houston State University
BS
SKILLS
ABOUT JASON BROD
I’ve spent 29 years in the equipment business, with forays into the automotive world, banking, on-highway trucks, and software development for dealers. I love being involved in industry that helps empower people to make the world a better place.
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