Jason Boren

Experience

1. Technical Support Field Manager Ii

   AGCO Corporation

   Mar 2021 — Present · AZ, US

   Remotely assist and provide technical machine support advice to dealers.When remote technical support doesn’t provide resolutions, make on-site visits to dealers for investigation into the technical issue(s).Assist/coach/train dealers on technical problem investigation as well as solution implementation.Work closely with the area Field Team as well as Technical Support toward Product Problem Resolution.Identify new issues and investigate to understand product reliability problems.Inform dealers about the capabilities and limitations of AGCO products (in response to requests/intentions to use products in ways that are not acceptable).Provide to Technical Support in Jackson and Hesston, thorough reports on product reliability issues by using Tech Connect. Reports include dealer/customer input, observations, recommendations provided to the dealer/customer, plus data readings, photos, and video.Conduct first-level inspection, analysis and reporting of failed parts.Train dealers in the technical process of completing a proper machine Pre Delivery Inspection.Understand and involved with current status of service agenda items.Lead and/or provide service training sessions on an as needed basis.

Education

• Brigham Young University - Idaho

  Bachelor of Science (B.S.), Automotive Technology Management

  2010 — 2014

• Marana High School

  Diploma

  2003 — 2007

Skills

• Maintenance & Repair
• Automotive
• Microsoft Powerpoint
• Vehicles
• Microsoft Office
• Troubleshooting
• Team Building
• Inventory Management
• Customer Satisfaction
• Training
• Time Management
• Forklift Operation
• Continuous Improvement
• Microsoft Word
• Team Leadership
• Manufacturing
• Teamwork
• Powerpoint
• Microsoft Excel
• Purchasing
• Process Improvement
• Automotive Repair
• Public Speaking
• Lean Manufacturing
• Leadership
• Customer Service