Jason Beder

About Jason Beder

Experienced Customer Success Manager with a demonstrated history of helping my clients…

Experience

1. Senior Customer Success Manager

   TeamDynamix

   Aug 2023 — Present

   Drive renewal strategy and subsequent on time renewal of subscription(s). Achieve / exceed target renewal %, target Net Promotor Score (NPS). Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback through quarterly business reviews. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Represent the voice of the customer to inform our sales process and product roadmap. Collaborate closely with team members to support pilot customers, renewals, and expansion opportunities. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Become a product evangelist, providing insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base. Be the main point of contact between the company and several named enterprise accounts. Serve as a mentor to new-to-TDX CSM’s. Take on added projects within the Customer Success department with minimal supervision.

Education

• The Ohio State University

  Bachelor of Science - BS, Food Business Management

Skills

• Clinical Research
• Retail Food
• General Problem Solving
• Sales
• Team Building
• Independent Thinking
• Public Speaking
• Operations Management
• Leadership
• Management
• Food
• Employee Management
• Time Management
• Customer Service
• Microsoft Excel
• Training
• Business Development
• Food Service
• Marketing
• Microsoft Word
• Microsoft Office
• Catering
• Microsoft Powerpoint
• New Business Development
• Foodie
• Team-Oriented
• Food Quality
• Event Planning
• Team Leadership
• Account Management
• Strategy