Jason B. Lucas

Theater & Venue Operations Manager @Kupferberg Center For The Arts Kca At Queens College, Cuny

Queens, NY, US

The Theater & Venue Operations Manager at Kupferberg Center for the Arts (KCA) is responsible for ensuring the professional, safe, and effective operations of KCA\'s venues. This role involves overseeing daily operations, managing front-of-house staff, and collaborating with various departments to deliver high-quality cultural experiences to the community. The manager will play a key role in maintaining the venue\'s operational standards and enhancing the overall visitor experience.Responsibilities:Recruits, hires, trains, supervises, motivates, and supports front-of-house staff, including ushers, ticket takers, custodial, security, and other key staffing duties as they arise.Creates and maintains work schedules, roles and responsibilities, and training protocols for front-of-house staff, ensuring smooth event operations.Trains front-of-house staff on safety procedures and ensures the venue is prepared appropriately for public audiences.Acts as lead contact with Queens College Departments of Buildings and Grounds, Public Safety, and others as determined by the Director of KCA.Works closely with KCA Venue Sales Director and with Rental Clients to design customized operations plans for their events.Oversees routine facility maintenance, maintains an annual calendar of service appointments, and works with other programming departments to avoid scheduling conflicts between event dates and maintenance periods.Ensures effective and efficient daily operations of KCA\'s facilities.Provides support to front-of-house staff on event days, whether in person or remote.Collaborates with front-of-house and back-of-house teams to ensure cohesive event production and delivery of services.Creates and maintains tracking systems to ensure effective facilities operations.Establishes and maintains relationships with essential service providers to KCA, including facilities and maintenance vendors and consultants on an as-needed basis.

The National School for the Arts

Certificate, Latin Percussion

Williams College

B.A., Economics

Hales Franciscan High School

Diploma, Mathematics