Jason Aranha
Team Leader – Operations | Driving Process Excellence, Performance & Quality | Client-Facing Experience with Revolut at TP | Skilled in Team Management, Reporting, Stakeholder Coordination & Continuous Improvement
- Role
- Team Lead at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jason Aranha
I am an Operations & Customer Experience Leader with 7+ years of cross-industry experience spanning fintech, BFSI, SaaS, e-commerce, and logistics. Skilled at leading high-performing teams, driving process improvements, and delivering measurable impact on customer satisfaction (CSAT/NPS), SLA performance, and operational efficiency.I specialize in: • Customer Experience & Service Operations – turning feedback into action, handling escalations, and building scalable support systems. • Process Excellence & Compliance – streamlining workflows, reducing errors, ensuring audit readiness and regulatory alignment. • Team Leadership – coaching, performance management, and building engagement in teams of 20–25+. • Strategic Operations – driving automation, vendor management, and data-driven decision making.I am looking to contribute my expertise to growth-oriented organizations in Fintech, SaaS, BFSI, Tech, and E-commerce, where I can help improve customer experience, operational excellence, and business efficiency.
Experience
Team Lead
May 2025 — Present
Led and mentored a team of 25 associates, driving high performance in customer support for Revolut’s fintech process. Improved NPS/CSAT scores through coaching, performance management, and real-time feedback. Handled escalations with professionalism, ensuring first-contact resolution and compliance with banking regulations. Conducted regular huddles, 1:1 sessions, and training refreshers to enhance product knowledge and service quality. Partnered with stakeholders and clients to align operational goals with Revolut’s customer experience standards. Recognized and rewarded top performers, fostering engagement, motivation, and retention within the team. Ensured process compliance and operational excellence during audits, transitions, and high-volume periods. Handled attrition, shrinkage and quality parameters for the team along with weekly and monthly meets with Revolut.
Education
St Anne's High School Orlem
Bachelor of Commerce - BCom, Maths
2001 — 2010
St. Francis Institute Of Management and Research
Master of Business Administration, Marketing
2016 — 2018
St. Andrew's College of Arts, Science and Commerce
Bachelor of Commerce
St. Andrew's College of Arts, Science and Commerce
Bachelor of Commerce - BCom, Business/Commerce, General
2011 — 2015
Skills
- Sales
- Management
- Social Media
- Microsoft Excel
- Supply Chain Management
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