Jason Annunziata
Director Customer Operations @American Airlines
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WORK HISTORY
Director Customer Operations @American Airlines
SKILLS
ABOUT JASON ANNUNZIATA
With over 30 years of experience in the aviation industry, I am a seasoned and passionate leader of airport operations, with a proven track record of delivering results, driving growth, and improving performance. I have a strong background in process improvement, mentoring, and operations management, and I am always eager to learn new skills and take on new challenges. I am currently the Director of Airport Operations, Ramp Service at United Airlines, where I am responsible for overseeing the safe and efficient operations of one of the largest and busiest airports in the country.In my previous role as the Director of Airport Operations at JetBlue Airways, I led the airport operations in two expanding large markets, managing over 800 direct reports and 1200 indirect reports. I oversaw a $150M+ annual expense budget across multiple cost centers, and delivered strategic and tactical leadership across operations, safety, project management, staff development, incident response, and negotiations. I devoted 100% of my tenure to planning and executing substantial growth initiatives, including major construction projects and numerous facility moves, collaborating with diverse governmental agencies and city/airport committees. I also drove continuous improvement as a member of a strategic think tank, and built and led high-performing teams that consistently exceeded operational and customer service goals.
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