Jason Angst
Lead IT Business Analyst @Manulife
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WORK HISTORY
Lead IT Business Analyst @Manulife
Waterloo, ON, CA
EDUCATION
University of Toronto Mississauga
H.BSc, Environmental Science, Biology, Geography
SKILLS
ABOUT JASON ANGST
Seasoned IT Business Analyst with 25+ years experience in the Financial Services and high-tech industry. Specializing in delivering complex integrations, system conversions, mobile, web, and back-office systems projects. Deep understanding of financial service systems and data models for: Dataphile, Portfolio Plus, iFast, RPM Open, and the FundSERV network. 15+ years delivering Agile software projects and managing backlog as a Product Owner, and writing user stories as a participant on Scrum teams utilizing Confluence and Jira software. Contact Centre specialist, with 15 years of experience designing and delivering: IVR (Amazon Connect, Avaya Experience Portal), Nuance Natural Language Understanding, Voice Biometrics, Salesforce Service Cloud, Workforce Management, and telephony solutions (Avaya, Interactive Intelegence, Cisco, and Amazon Connect). Experience implementing complex system integrations utilizing Apigee, Kafka, NiFi, Rest/Soap to support realtime interfaces. Database experience utilizing: Salesforce, Dynamo, Oracle, SQL Server, and Progress databases.
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