Jason Lopez
IT/Cybersecurity Professional | CompTIA Security+
- Role
- System Analyst at SkyTerra Technologies, LLC
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jason Lopez
Hi, I’m Jason – a cybersecurity-focused IT professional with a passion for solving…
Experience
System Analyst
May 2025 — Present · NH, US
Manage client accounts in Microsoft Partner Center using Microsoft Entra, Intune, 365 and Azure. Handle hardware assembly and software installations, and troubleshoot a wide range of technical issues across desktop, mobile, and enterprise environments. Deliver daily IT support by processing service requests via phone, email, ticketing systems, and in-person contact. Support includes system monitoring, client onboarding, and ensuring optimal performance across networks and critical business applications. • Created, managed, and resolved service tickets in alignment with internal procedures and client Service Level Agreements (SLAs). • Diagnosed and resolved technical issues related to Entra ID, Office 365, Windows/macOS, Cisco Meraki networks, and third-party applications. • Participated in a 24/7/365 on-call NOC/SOC rotation, addressing high-priority system alerts and incidents. • Administered Active Directory and Office 365, including user creation, modification, group policy management, and permissions for shared folders. • Monitored infrastructure using RMM tools, maintained dashboards, and escalated unresolved issues through proper channels. • Supported on-site service visits, system imaging, software removal/updates, and onboarding of new client environments. • Documented recurring issues and contributed to internal knowledge base development for faster resolution of future incidents.
Education
Gordon College
Bachelor's degree, Computer Science
Springboard
Cyber Security Career Track Certificate
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