Jason A.

Onsite Engineer @CDW UK

Slough, GB

Support the end-to-end operational service delivery to all customers and users, to ensure quality and consistency of service is provided using best practice service management aligned processes and procedures.Support and facilitate the agreed and appropriate measurement and reporting in all aspects of IT Desktop Support, ensuring KPIs and metrics are maintained and aligned with ITIL.Follow the daily operation of the desktop support processes to ensure good execution and compliance, identify, and report any incompliance or cross technology process improvement initiatives.Ensure that the appropriate incident and problem notification and escalation process and matrices are followed and escalate to a manager where appropriate.Monitor the daily operation of the desktop support processes to ensure good execution and compliance, identify, and report any incompliance or cross technology process improvement initiatives.Support the IT Service Operations Manager to achieve quality service delivery to customers and users and to ensure there is suitable business prioritisation of incidents and problems.

Little Heath School

GCSE