Jasmita Ajudiya
Customer Service Representative @Rebel.Com
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WORK HISTORY
Customer Service Representative @Rebel.Com
Ottawa, ON, CA
Provide expert support to customers on domains, hosting, email, and web services, ensuring seamless online experiences.•Troubleshoot and resolve technical issues, including DNS, server connectivity, SSL certificates, and email configurations.•Guide customers through account management, billing, subscription renewals, and service upgrades.•Assist with domain transfers, website migrations, and auto-renewal management to minimize service interruptions.•Maintain accurate records in CRM systems while delivering timely, empathetic, and professional support.•Collaborate with technical teams to escalate complex issues and improve internal processes.•Educate customers on Rebel.com products and web technologies to enhance user experience and satisfaction.•Consistently achieve high customer satisfaction by combining technical expertise with strong communication skills.
EDUCATION
Algonquin College of Applied Arts and Technology
Associate's degree, Computer Systems Networking and Telecommunications
ABOUT JASMITA AJUDIYA
Empowering digital transformation through secure, high-performance network solutions. As a results-driven Network Engineering professional, I bring hands-on expertise in Cisco technologies, system administration, and infrastructure design to solve complex IT challenges with confidence and precision.Certified in CCNA, Red Hat, and Microsoft Azure, I’ve supported enterprise and client-facing environments—excelling in LAN/WAN configuration, routing & switching, firewall management, and IT troubleshooting. My technical foundation spans TCP/IP, OSPF, BGP, and tools like Wireshark, Packet Tracer, and PuTTY.I pride myself on delivering scalable, reliable, and secure network solutions tailored to evolving business needs. Known for my proactive mindset and collaborative spirit, I thrive in dynamic environments and am driven by continuous learning in the ever-changing world of IT. Let’s connect and collaborate across the IT, networking, and system admin space.
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