Jasmin Kirchner
Director Customer Experience Consulting @Zenloop
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WORK HISTORY
Director Customer Experience Consulting @Zenloop
Berlin, DE
Every company is losing customers these days. In many cases >15% of the customer base. Every month. We increase the customer loyalty of leading online companies such as eBay, AboutYou, Limango & Internetstores. zenloop automates three topics- immediately recognize churning customers- win back with personalized measures- understand churn reasons and alert internallyzenloop is a rapidly growing software-as-a-service company and one of the leading European customer experience mgmt. platforms. Our solution makes it fast and easy to capture customer experiences at all relevant touchpoints in a customer journey, understand customer feedback using AI and act to improve the experience.
EDUCATION
Copenhagen Business School
Semester abroad, Economics and Business Administration
University of Mannheim
BSc, Business Administration
ESCP Business School
MSc, Digital Project Management & Consulting
ABOUT JASMIN KIRCHNER
Passionate about steering a digital company\'s purpose by elevating their customer experience and creating bonds with consumers.
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