Jasmine Vargas
- Role
- Technology Support Engineer at Condé Nast
- Location
- Monterey Park, CA, US
- LinkedIn followers
- 500 followers
About Jasmine Vargas
Experienced IT Professional in computer technology, troubleshooting, and repair with…
Experience
Technology Support Engineer
Feb 2022 — Present
Respond to incoming support requests via various channels, including in-person, phone, email, and self-service Laptop/desktop/mobile device/printer troubleshooting, diagnosis, and repair Provide level 1 support to colleagues both on-site and remotely, in a macOS/Windows environment, assisting colleagues with their hardware & software needs Provide Active Directory/Okta user account services such as password resets, setting up multifactor or reset Image and deploy hardware to end-user- Macs/Windows Ticket management; including updating or escalations for all assigned incidents and service requests
Education
New Jersey Institute of Technology
Bachelor's degree, Computer Science
Hudson County Community College
Associate of Science - AS, Computer Science
2018 — 2022
NPower
Certificate, Technology Service Corps Program
2016 — 2016
Npower
Symantec Cybersecurity Career Connection
2017 — 2017
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