Jasmine S. Young

About Jasmine S. Young

A strategy and operations leader with deep industry knowledge in e-commerce retail across fashion and beauty. I love solving problems, and especially the adventure that is user research, human interaction, and simply the opportunity to be curious. My favorite question when problem solving is: Why? I\'m motivated to drive change and influence company trajectories through assessing efficiencies, prioritizing needs, creating operational roadmaps, and leading projects end to end. When I\'m not solving a complex problem, I\'m traveling to a new country, scouring for a KAWS exhibition or making a new friends (even virtually!). Additional skills: Strategy, people management, cross-functional leadership, customer experience and relations, critical thinking, strategy, engagement, operations, competitive analysis, market research, technology, fashion, beauty, leadership, ability to work autonomously, adaptable, innovative, strategic, ever-learning, effective communication, remote work.

Experience

1. Senior Vice President Operations

   Sp5der

   Jul 2024 — Present

   kingspider.co@spiderworldwide• Lead and manage the operations team, including hiring, training, and performance management• Partner with the CRO to oversee the day-to-day operations of the online store, including website functionality, order fulfillment, and customer service• Own and manage company-wide cross-functional calendar to ensure interdepartmental communication and track towards achieving milestones as outlined by the CSO• Set weekly meetings with department heads in merchandising, design, production, and marketing to ensure they are tracking towards their calendars and problem-solving any issues along the way• Lead the implementation and training of an ERP and PLM system for company-wide use• Lead the creation of SOPs across all departments to ensure process accuracy and clear onboarding for new hires. Oversee the build of the company intranet and employee handbook to streamline SOPs• Oversee the customer service function company-wide to ensure a high-quality customer experience across all channels• Work with the executive team to define roles and execute the hiring plan• Develop and manage budgets for operations, ensuring cost efficiency and profitability• Develop operational procedures for future expansion into retail and wholesale businesses, including staffing, training, customer service, and sales strategies• Oversee the logistics of moving products from production facilities to warehouses, stores, and customers• Ensure all operations comply with relevant laws and regulations, including labor laws, health and safety standards, and environmental regulations• Oversee the cross-functional inputs into the seasonal style master to ensure departments are progressing

Education

• Parsons School of Design - The New School

  Master of Arts - MA, Fashion Studies

• Wheaton College

  Bachelor of Arts - BA, International Relations

• Pace University - Lubin School of Business

  Certification, Design Thinking