Jasmine Ines
Client Success Leader
- Role
- Business Program Manager (Microsoft) at RedCloud Consulting
- Location
- Renton, WA, US
- LinkedIn followers
- 500 followers
About Jasmine Ines
A seasoned, enthusiastic Client Success Leader known for driving customer satisfaction, loyalty, and revenue growth for Fortune 500 brands. Expertise includes building and leading cross-functional teams, fostering strong client relationships, and ensuring the successful delivery of products and services to meet evolving customer needs. Fluent at developing scalable processes to optimize customer onboarding, retention, and expansion strategies, with a proven track record of reducing churn and increasing upsell opportunities. Skilled in data-driven decision-making and performance analysis to enhance the customer experience and achieve key business outcomes.Recognized for a collaborative leadership style, adaptability in fast-paced environments, and a commitment to continuous improvement and knowledge sharing. Strong background in working with diverse industries and managing high-value clients, consistently delivering value and aligning with long-term business goals. Passionate about enhancing customer journeys through innovative solutions and driving success through meaningful partnerships.Always happy to chat via LinkedIn Messager
Experience
Business Program Manager (Microsoft)
Jan 2024 — Present
Education
University of Washington
Bachelor of Arts (B.A.), English Language and Literature, General
2005 — 2009
Seattle Community College-South Campus
Viticulture and Enology
2015
Skills
- Marketing Analysis
- Customer Service
- Wine
- Microsoft Powerpoint
- Consumer Insights
- Microsoft Excel
- Powerpoint
- Business Process Improvement
- Program Execution
- Training
- Logistics
- Management
- Retail
- Process Scheduler
- Marketing/Promotions
- Research
- Supply Chain
- Process Improvements
- Merchandising
- Teamwork
- Outlook
- Business Development
- Leadership
- Inventory Management
- Relationship Building
- Process Improvement
- Social Impact
- Time Management
- Team Leadership
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