Jasmine Gifford

Experience

1. Manager of Field Operations

   Press Ganey

   Jun 2016 — Present

   Assist Sales Department and Field Operations Department in understanding process bottlenecks and inconsistencies. Facilitate an organization of continuous process improvement.• Oversee development of Proposal templates and Statement of Work(SOW) templates. • Responsible for keeping central repository (SharePoint) up to date with all contracting templates and legal documents.• Collaborate with the VPs of Sales periodically throughout the year to ensure the RSS/Sales Rep alignment is functioning optimally.• Develop and document departmental procedures to support sales goals and ensure compliance of processes. Includes creating Standard Operating Procedures and Workflows for Sales Department and Field Operations Department.• Assist in being a liaison between Field Operations Department and Legal Counsel, Operations Department, Project Management and Salesforce Enablement Department.• Generate reports in Salesforce to assist the VPs of Sales, Field Operations Department, and Payer Sales Department.• Be an advocate for the Regional Support Specialists (RSS) team for all Salesforce related requests/concerns/edits/issues.• Train any new Regional Support Specialist employee.• Track key performance indicators to evaluate team productivity and identify area for improvement for each Regional Support Specialist on my team on a weekly/monthly/quarterly basis.• Conduct bi-annual performance reviews for Regional Support Specialists.• Work jointly with Salesforce Enablement Department to optimize efficiency for the RSS team.• Identify and resolve issues that arise, such as operational challenges and unexpected issues.• Ensure the team is staying on track during Regulatory season in renewing all contracts.• Lead a weekly team call.Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.

Education

• Emory University

  BA, Economics

  2000 — 2004

Skills

• Crm
• Solution Selling
• Advertising
• Customer Relationship Management (Crm)
• Social Media Marketing
• Brand Management
• Management
• Marketing Strategy
• Marketing Communications
• Marketing
• Trade Shows
• Salesforce.com
• Corporate Gifts
• Salesforce.com Administration
• Sales Process
• Account Management
• Direct Marketing
• Team Leadership
• Sales Management
• Sales
• Event Planning
• Social Media