Jasmine S. Walker

About Jasmine S. Walker

Experienced Director of Operations and Medical Practice Manager with nearly 18 years of leadership in healthcare management, entrepreneurship, and business development. I have a proven track record of driving growth, optimizing operations, and leading high-performing cross-functional teams from startup to established organizations.As a senior operations leader, I specialize in aligning operational performance with strategic business goals, improving workflows, ensuring regulatory compliance, and enhancing both clinical and business outcomes. I bring a holistic approach that balances operational efficiency with exceptional service delivery and sustainable growth.Passionate about building businesses from the ground up, I also have experience in real estate acquisition and leveraging strategic development to create new revenue streams and operational excellence.Lead multi-site healthcare operations and human resources strategy across 7 clinical locations, overseeing patient engagement, workforce development, and operational performance. Partner with executive leadership to drive practice growth, population health initiatives, and operational excellence.Key Achievements & Impact:Directed expansion of healthcare services from 1 → 7 clinical locations, significantly increasing patient access and service capacity.Led in healthcare facility acquisitions and expansion projects, ensuring sustainable growth and clinical capacity optimization.Built and scaled a high-performing workforce from 1 → 50+ staff, including clinical and administrative teams.Developed scalable processes to translate complex healthcare initiatives into actionable operational frameworks, improving staff adoption and execution.I bring a multidisciplinary leadership background spanning healthcare operations, clinical research support, strategic planning, and organizational development, with a strong focus on improving patient access, operational efficiency, and workforce performance.My leadership approach centers on collaboration, accountability, and operational excellence, ensuring organizations are positioned for sustainable growth while improving the healthcare experience for both patients and providers.I am always open to connecting with professionals in:• Healthcare Operations Leadership• Clinical Research & Clinical Trials• Population Health Strategy• Healthcare Innovation• Health System Growth & StrategyOpen to conversations regarding:Director of Operations | VP Healthcare Operations | Clinical Research Operations | Healthcare Strategy Leadership

Experience

1. Human Resources Director

   Accelerated Clinical Trials

   Mar 2023 — Present · Atlanta, GA, US

   Human Resources (HR):Recruitment & HiringCoordinate hiring decisions with leadershipOnboarding documentationCompensation and benefits strategy, Talent acquisition strategy, Organizational development and change management, HR technology implementation (HRIS systems)Ensure completion of employment paperwork (I-9, W-4, etc.)Set up payroll and benefits enrollmentPolicy & ComplianceEnsure compliance with labor laws and workplace regulationsMaintain employee files and documentationManage workplace investigations and corrective actionsCoordinate employee performance reviewsSupport managers with employee development plansSupport leadership developmentCoordinate compliance and certification training2. Employee Benefits Administration DutiesBenefits administration focuses on managing employee benefit programs such as health insurance, retirement plans, and leave programs.Benefits Program ManagementAdminister health, dental, vision, and life insurance plansManage retirement plans (401(k), pensions)Oversee disability and workers’ compensation programsMaintain employee benefit recordsBenefits EnrollmentConduct open enrollment periodsAssist employees with plan selection and changesProcess qualifying life event updates (marriage, birth, etc.)Vendor & Insurance CoordinationWork with insurance brokers and benefit providersNegotiate benefit plans and renewalsResolve employee claims or coverage issuesCompliance & RegulationsEnsure compliance with laws such as:Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), Affordable Care Act (ACA), Consolidated Omnibus Budget Reconciliation Act (COBRA)Employee Leave ManagementManage medical leave and family leave requestsTrack PTO and sick leaveCoordinate return-to-work documentation3. HR & Benefits Reporting, Analyze workforce data and turnover trends, Monitor benefits utilization and costsProvide reports to executive leadership, Support strategic workforce planning

Education

• Sanford-Brown College-Atlanta

  Certified, Medical/Clinical Assistant

  2007 — 2008

• DeVry University

  Bachelor's degree, Technical Management Con/ HealthCare Management

  2016 — 2018