Jasmine Rehman

About Jasmine Rehman

Experienced Research Analyst with a demonstrated history of working in the market research industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, and Microsoft Office. Strong research professional graduated from Modern Education Society\'s Nowrosjee Wadia College Arts, Science,Commerce Pune 01.

Experience

1. Insurance Professional(Customer Service Associate)

   WNS

   Aug 2019 — Present · Pune, IN

   Met expectations prior to the deadline. Challenged to Cross train, quickly learn and be a team player provided opportunity to keep on upgrading. Overlooking payments, settlements, certification, and good rapport built onshore and offshore. Authorization for payments sanction granted. Underwent certification for training the trainee. Ice Breaker/communication skills, listening skills, approachability,time management Train new hires for the process via an online platform. Checking errors in the process of claim registration to settlement. Checking payment criteria and releasing claim disbursement to Australian patients. Troubleshooting with Doctors and all claim handlers to make the process less hectic and more customer oriented. Provide continuous training for program improvements. Oversee the completion of colleagues\' productivity, database, and reporting. Meetings and liaisons with managers to establish, maintain and develop relationships. Identify the goal, gather data, synthesize to establish patterns, analyze to understand the root cause, validate the data and develop data-driven actionable recommendations. A dynamic professional as an Insurance customer service agent having extensive knowledge of providing solutions for vivid grievances. Demonstrated accuracy in processing client policy modifications based on the data given Verify new customers coverage and present policyholders with proof of insurance paperwork Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Education

• Savitribai Phule Pune University

  Bachelor's degree, Business/Commerce, General

• Abeda Inamdar Senior College - India

  HSC, Business/Commerce, General

• Pragnya Educational Trusts Pragnya College of Management & Computer Studies Village Handewadi, Tal Haveli, Dist Pune 28

  Bachelor of Business Administration - BBA, International Business

• St. Miras High School

  SSC, General