Jasmine Pleasant

About Jasmine Pleasant

Experienced Project Manager with a demonstrated history of working in the MRO supplies…

Experience

1. Customer Life Cycle Project Manager

   Grainger

   Nov 2020 — Present

   Lead the contract deal formation process by engaging with the sellers at the start of an opportunity for the organization. As a key component of the sales process, the Customer Life-cycle Project Manager is responsible for the structuring and compliance monitoring of customer opportunities. This definition includes- Provide insight and guidance in determining the financial and operational viability of an opportunity based upon a thorough understanding of enterprise business services, capabilities, processes and market / industry specific knowledge and experience- Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit. Assess actual customer activity and provide suggestions on deal revisions to bring acceptable returns- Train new sellers on the contract deal formation processes and compliance assessment, methodologies, procedures and the measurements available to effectively evaluate their performance- Provide status reports that document management information and key leanings for aligned leadership teams- Conduct knowledge transfer with the Customer Enablement Team after notification of winning bid. Participate in the implementation planning phase as a subject matter expert- Maintain records of opportunities, success factors, loss factors, and historical barriers- Serves as a trusted advisor to sales team by providing alternative solutions to barriers that allow the seller to manage customer expectations- Effectively partner with multiple centers of excellence (i.e. Finance, Legal, Pricing, Strategic Relations, Sales, etc,)