Jasmine Jasmine Hey Martin
VP of Customer Success | Customer Relationship Management, Carrier Relationship Management
- Role
- VP of Customer Success at Fortune Logistics
- Location
- Harrisburg, SD, US
- LinkedIn followers
- 500 followers
About Jasmine Jasmine Hey Martin
I’m a logistics nerd who loves solving problems, building lasting relationships, and making freight easier for customers. Before joining Fortune Logistics, I spent several years in operations and account management, learning the ins and outs of transportation from the ground up. That hands-on experience shaped how I lead today—with a focus on real communication, creative solutions, and follow-through that actually delivers.Now as VP of Customer Success at Fortune Logistics, I work with shippers across the Midwest (and beyond!) to tackle everything from dry/reefer LTL to cross-border freight into Mexico and Canada. We’re big on staying ahead of the curve with initiatives like Tight Capacity Tuesday and Weds Weather Watch—because informed customers make better decisions.If you\'re looking for a team that treats your freight like it’s their own, let’s connect.
Experience
VP of Customer Success
Sep 2023 — Present · Sioux Falls, SD, US
As VP of Customer Success at Fortune Logistics, I lead our efforts to build strong, long-term partnerships with shippers across North America. My role involves overseeing the customer experience from onboarding to daily operations, ensuring each client gets proactive communication, fast problem-solving, and tailored freight solutions—whether it’s dry LTL, tight-capacity truckload, or cross-border shipping into Mexico and Canada.I work closely with our ops, sales, and marketing teams to align strategy with service, identify growth opportunities, and keep customers informed through initiatives like Tight Capacity Tuesday and Weds Weather Watch. My focus is simple: make logistics easier and more reliable, every step of the way.
Education
South Dakota State University
Bachelor of Science (BS)
2009 — 2013
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