Jasmine Jones
Customer Success Manager | Driving Client Advocacy
- Role
- Customer Success Manager at Storable
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Jasmine Jones
Motivated Customer Success Manager specializing in customer satisfaction, retention, and…
Experience
Customer Success Manager
Jan 2024 — Present · US
Foster and maintain long-term client relationshipsCoordinate conversations and meetings to drive adoption, performance, retention, upsells and ensure seamless resolution of escalated issuesInitiate, lead, and manage preparation and execution of business reviews, including setting agendas, coordinating internal alignment and partnership, follow-ups, and holding leadership briefingsKeep customers informed of product roadmap and releases, and advise how new features are relevant to maximize product usageOwn, thoroughly document, and communicate client healthMaintain thorough knowledge of customer\'s business, the market, and competition, monitor and communicate meaningful changes to leadershipIdentify and forecast risk; create, maintain, and manage mitigation strategies and clearly communicate needs from organization to fulfill mitigation plansIdentify growth opportunities through developing authentic relationships with customers, maintaining thorough knowledge of Storable products and capabilities, as well as the storage industry, and analyzing existing product usage and performance
Education
Louisiana State University
Bachelor of Arts - BA, Mass Communication/Media Studies
2009 — 2012
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