Jasmine Johnson-Chestnut
Business Support Manager | Transforming Big Visions Into Business Results | Pioneered Sustainable Change
- Role
- Assistant Vice President - Trust Investment Operations at Computershare
- Location
- Annapolis, MD, US
- LinkedIn followers
- 500 followers
About Jasmine Johnson-Chestnut
Throughout my career, I have built a solid reputation as a highly accomplished…
Experience
Assistant Vice President - Trust Investment Operations
Oct 2022 — Present
Responsible for establishing new process and compliance expectations, while managing a team of over 15 team members. Team members must adhere to established set standards and guidance.• Maintaining established process and compliance expectations.• Managing and leading team members while developing reports, development requirements for internal reporting management tools such as CTDI.• Responsible for overseeing escalated issues and problems while ensuring resolutions adhere to established procedures and protocol. • Working with internal and external business partners to resolve complex issues.• Actively working with Risk Management, Legal and Sr. Management to resolve issues that failed compliance.• Spearheading operational efficiency, increase productivity, and enhance service through analysis, standardization, sourcing, team-member engagement and performance management.• Maintaining an open-door collaborative working environment built of trust, integrity, and growth, while maintaining high productive numbers.• Guiding, coaching, and providing accurate, timely performance feedback to foster growth within a team members career path.• Developing and maintaining strong working relationships with other internal and external managers which has led to a collaborative working relationship.• Actively creating a high-performance culture focused on continuous improvement to maximize efficiency, profitability, customer service, and reduction of risk• Created positive work environment which includes diversity and inclusion.
Education
North Carolina Central University
Dual Bachelor of Art Degrees, Political Science and History
2004 — 2006
University of Phoenix
Master of Business Administration, 2011
2010 — 2011
Skills
- Loss Mitigation
- Mortgage Lending
- Credit
- Loan Servicing
- Underwriting
- Real Estate
- Bankruptcy
- Banking
- Mortgage Servicing
- Loan Modifications
- Analysis
- Due Diligence
- Mortgage Banking
- Foreclosures
- Customer Satisfaction
- Process Improvement
- Fha
- Credit Analysis
- Insurance
- Financial Analysis
- Commercial Mortgages
- Customer Service
- Quality Assurance
- Risk Management
- Regulatory Compliance
- Customer Relations
- Self-Confidence
- Public Speaking
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