Jasmine Harris
Customer Success Manager at Microsoft
- Role
- Customer Success Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jasmine Harris
Jasmine Harris is a results-driven Customer Success Manager and Prosci Certified Change Manger equipped with a solid foundation in building and maintaining strong customer relationships. She has over 9+ Years of experience in Sales, Customer Service and Customer Facing Roles. She graduated with her Masters in Technology Mangement from Georgetown University with a stellar GPA and earned her Bachelors in Communication/Marketing from Old Dominion University.Core Competencies: Quarterly Business Reviews, Value Realization Workshops, Business Case Development, Success Planning, Business Value Mapping, Account Planning, Customer Journey Maps, Stakeholder Mapping, Presentations skills, Relationship Management, Risk Management, Cross-functional team leadership. Overall I have the proven ability to drive customer satisfaction and retention through proactive engagement, effective problem-solving, and strategic account management. Possesses a deep understanding of customer needs and pain points, gained through extensive experience in delivering exceptional customer experiences. Skilled in gathering and analyzing customer feedback to inform product improvements and drive innovation. Adept at translating customer insights into actionable product requirements, working collaboratively with cross-functional teams to deliver high-quality solutions. Strong project management and organizational skills, ensuring timely and successful product launches. Ready to leverage customer-centric expertise to shape product strategy, drive growth, and deliver measurable business results.
Experience
Customer Success Manager
Aug 2022 — Present · Seattle, WA, US
Provides enterprise level adoption of business applications (Dynamics 365 and Power Platform). Acts as the voice of the customer and partner by learning to identify and share feedback around technical capabilities. Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft.
Education
Georgetown University
Master's Degree, Technology Management
Old Dominion University
Bachelor’s Degree, Mass Communication/Media Studies Minor in Marketing
2013 — 2017
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