Jasmine Guevara

Customer Experience Associate @TD

Windsor, ON, CA

Working at TD Bank is an exciting journey where I, as a Customer Service team member, am dedicated to delivering exceptional experiences to everyone who walks through our doors. I take pride in creating legendary customer interactions, whether facilitating transactions or offering product information. Interacting directly with clients, I use my interpersonal skills and business discernment to understand their needs and expectations, aiming to exceed them. As the face of the bank, we collectively take responsibility for providing outstanding customer experiences daily.As a Customer Experience Associate, I- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters- Respond to and resolve customers’ concerns using standard procedures and escalating non-standard activities as necessary- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately- Connect personally with customers to advise them on banking solutions and processes appropriately and clearly- Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development- Have strong administration, organizational, planning and time management skills to work in a fast-paced environment- Have hands-on knowledge of using MS Office (Word, Excel and Outlook) and the Internet.