Jasmine Cotrich

Maitre d\' @The Setai, Miami Beach

Miami Beach, FL, US

Lead FOH operations at The Setai, a Forbes 5-Star luxury Hotel renowned for its exclusivity, celebrity clientele, and award-winning dining ∙ Trained in and upheld Forbes Travel Guide’s 5 star service standards, ensuring discretion, poise, and personalized service for VIP guests, high-net-worth individuals, and international elite∙ Manage multi-channel communication: phones, emails, text, concierge bookings; maintaining real-time coordination with BOH, hosts, & management∙ Oversee and lead hostess team, including scheduling & shift delegation∙ Assess FOH staffing needs and collaborate with HR to recruit, onboard, and train new hosts for high-performing hospitality talent∙ Support event coordination, private dining bookings, interfacing with clients, vendors, & hotel partners to ensure flawless execution ∙ Oversee seating logistics for 500-900+ daily guests, coordinating VIP reservations, manage walk-in flow, and execute seamless guest recovery in a high-pressure environment using Open Table∙

Stony Brook University

Business Administration & Psychology

Cornell Johnson Graduate School of Management

Real Estate Certificate, Real Estate Investment and Finance

Cornell University

Bachelor’s Degree, Applied Economics & Management and Development Sociology