Jasmine Cotrich
Cornell University Alumna
- Role
- Maitre d\' at The Setai, Miami Beach
- Location
- Miami Beach, FL, US
- LinkedIn followers
- 500 followers
Experience
Maitre d\'
Feb 2021 — Present · Miami Beach, FL, US
Lead FOH operations at The Setai, a Forbes 5-Star luxury Hotel renowned for its exclusivity, celebrity clientele, and award-winning dining ∙ Trained in and upheld Forbes Travel Guide’s 5 star service standards, ensuring discretion, poise, and personalized service for VIP guests, high-net-worth individuals, and international elite∙ Manage multi-channel communication: phones, emails, text, concierge bookings; maintaining real-time coordination with BOH, hosts, & management∙ Oversee and lead hostess team, including scheduling & shift delegation∙ Assess FOH staffing needs and collaborate with HR to recruit, onboard, and train new hosts for high-performing hospitality talent∙ Support event coordination, private dining bookings, interfacing with clients, vendors, & hotel partners to ensure flawless execution ∙ Oversee seating logistics for 500-900+ daily guests, coordinating VIP reservations, manage walk-in flow, and execute seamless guest recovery in a high-pressure environment using Open Table∙
Education
Stony Brook University
Business Administration & Psychology
2010 — 2011
Cornell Johnson Graduate School of Management
Real Estate Certificate, Real Estate Investment and Finance
Cornell University
Bachelor’s Degree, Applied Economics & Management and Development Sociology
2011 — 2016
Skills
- Powerpoint
- Microsoft Excel
- Microsoft Powerpoint
- Type 68 Wpm
- Social Media
- Research
- Customer Service
- Management
- Leadership
- Fluent in Spanish
- Microsoft Office
- Spanish
- Microsoft Word
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