Jasmin
Freight Forwarder | Sea, Air & Land | specialized in customer relation |Customs Clearance Pricing and Documentation | Global operations
- Role
- Customer Service Specialist at Direct Freight Service
- Location
- Thrissur, KL, IN
- LinkedIn followers
- 500 followers
About Jasmin
I am a motivated Customer Service Representative with hands-on experience in handling client inquiries, preparing pricing quotations, and coordinating shipments across various transport modes. My role has strengthened my communication abilities, attention to detail, and ability to manage fast-paced logistics operations.I am now looking to build my career further in Logistics Operations, Freight Forwarding, and Pricing Management, where I can apply my customer service background, analytical mindset, and problem-solving approach to support efficient operations and enhance customer satisfaction.Strength Areas:• Client communication & relationship building• Rate negotiation & quotation preparation• Shipment follow-ups & operational coordination• Issue resolution & process efficiencyI am eager to explore new opportunities, collaborate with industry professionals, and contribute meaningfully to the logistics sector. Let’s connect and grow together!
Experience
Customer Service Specialist
Nov 2025 — Present · AE
Manages customer inquiries, coordinatesshipments, updates clients on status, and handles documentation.•Coordinates international shipments end-to-end, with emphasis on last-mile delivery.•Track Air & Sea shipments and proactively handle delays or discrepancies.•Manage relationships and bookings with shipping lines, airlines, NVOCCs, inland transporters, and overseas agents.•Maintain accurate records of shipment details, client transactions, and documents.•Prepare and submit all required documentation to customs brokers for the BOE preparation.
Education
MES Asmabi College, Kodungallur
B.voc logistics management , Logistics, Materials, and Supply Chain Management
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