Jasmin Kaur

Manager of Customer Success & Marketing @Vancity

Langley, BC, CA

Responsible for ensuring a seamless customer experience from pre-order to final product delivery using Shopify and other CRM Tools • Develop and implement marketing strategies to improve overall customer satisfaction.• Expertise in managing high-value accounts and loyalty programs.• Clear, accurate & professional communication across various channels (phone, email, social media)• Crafting and implementing email marketing strategies aligned with overall business goals.• Collaborating with designers to ensure emails are visually appealing and mobile-friendly.• Analyze customer feedback (surveys, reviews) to identify areas for improvement and implementing solutions.• Partnered with other departments (marketing, sales, operations) to ensure a consistent and positive customer experience across all touchpoints.