Jasmin J.
Customer Experience @Veritiv
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WORK HISTORY
Customer Experience @Veritiv
Works directly with the customer and sales professional as a main source for Veritiv’s products, service, and problem resolution. • Develops solutions for customer independently as well as with field rep or manager.• Performs basic merchandising and order placement independently or with assistance from internal merchandising team supporting the direct order entry and follow up on those orders.• Processes credits, returns and reports (ex: back order reports, invoice exception, orders) in a timely manner.• Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction.• Coordination of system set up’s (Salesforce.com, eCommerce, etc.)• Recommends changes in process and procedures based on customer feedback.
EDUCATION
Collin College
Associate's degree
ABOUT JASMIN J.
Customer Solutions Professional at Veritiv Corporation
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